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FAQ - Set Lighting / Audio / Video Edition
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FAQ - Costume / Property Edition
Show All
General
8
Administration
4
Inventory
3
Order Processing
6
Billing
2
Reports
3
General
How do I print the logo of my company on the invoices?
If I am going for a break, should I exit the program completely?
Can I email a Quote to my customers?
Can I save any RTPro Report?
How do I change my password?
How can I change the beep sound that I hear from the computer when I scan a barcode?
How do I install a camera to work with RTPro?
How do I setup RTPro to work with Motorola MC9000/MC3000 using Windows Mobile Device Center?
Administration
How does the Security works in RTPro?
I have created an order and checked out some items to it, and then realized that it was created for a wrong production. How can I fix this?
When I do a lookup of a production, there are many productions in the list. Can I remove some of these productions that have been finished?
There are few productions that have bad credit and we want to make sure that no items are checked out to these productions. What should we do?
Inventory
An item is returned back and the barcode is missing from it. What should I do?
I need to filter my inventory and find certain items. How do I do that?
An item that is returned, but is broken or torn and can not be rented again. What should we do?
Order Processing
What are the different status of the orders mean?
I created an order, then I realized it belonged to a different production. Do I need to delete the order and recreate it?
I checked in an item as usual, then I realized it was damaged. How do I checkin an item as damaged?
I was working on an order today, but I don't remember which one. How can I find out?
How do I add Subrentals to an order?
I would like to print all subrental transactions with a single vendor. For example Vendor ABC has 5 subrentals across 3 different productions and we would like to print a single document showing the details of all activity.
Billing
I have an order that I do not want to get billed, what can I do to stop it from being billed?
How do I know what orders are due for billing?
Reports
Does RTPro have any Revenue Reports?
When I print reports, it shows generating page 1,2,3, then it goes through page 1,2,3 for the second time. Why is it going through these pages twice?
I need to know what orders have not been returned and their return date is passed.